INFORMATION AND CONDITIONS

HOW TO BOOK
To avail of our very special prices you must book on-line. If you have any questions about our tours then please contact us by email – we will provide you with a speedy response. Full pre-payment is required to secure your space on a tour.

CREDIT CARDS
We accept Visa, American Express and Mastercard credit cards.

CHILDREN
Child fares are valid to the age of 12. On multi-day tours children aged to 12 years will be charged at 50% of the applicable adult rate, provided that they share a room with two adults.

DAY TOURS
The price quoted for each day tour is for transportation, admission charges (as stated) and the services of our driver and/or guide. Any meals and snacks or gratuity to your driver/guide are extra. 

MULTI-DAY TOURS
The price quoted for each motorcoach tour is fully inclusive of accommodation, meals as specified, sightseeing, admission fees, transportation, services of our driver and/or guide service charges and taxes. Prices do not include items of a personal nature such as telephone calls, newspapers, drinks etc or a gratuity to your driver and/or guide.

LANGUAGES & GROUPS
All tours are conducted in English only. We will be happy to provide a quotation for the operation of a bespoke tour, which can include the services of a language guide. Please contact us for further information.

EC DIRECTIVE ON PACKAGE TRAVEL
It is a provision of this legislation that bookings that fall within its scope be protected and clients’ money be held in trust until such time as the tour has been completed. This is to protect passengers from the company’s insolvency. On a holiday/booking that falls within the scope of this legislation we have arranged for passengers money to be held at the Bank of Scotland, Park Circus Place, Glasgow, G3 6AN. An independent trustee has been appointed to administer the account.

CONDITIONS
TravelFlair Ltd – T/A Sightseeing direct (“the Company”) accepts your (“the Passenger”) booking under the following terms and conditions.

SMOKING
Smoking is not allowed on motorcoaches and in the non-smoking sections of trains and ferries. Motorcoaches make regular stops for passengers who wish to smoke.

CANCELLATIONS
The Company reserves the right to cancel any tour where the minimum number of passengers required is not met. In such cases the limit of the Company’s’ liability to the Passenger is the return of any monies paid by the Passenger for the element of the holiday booked by the Company. In the unlikely event of cancellation by the Company, the Company will endeavour to provide a minimum of 4 weeks notice. Where the Passenger cancels the tour reservation the effective date of cancellation will be the date on which the Company receives written notification of the Passengers’ intention to cancel their tour reservation. In the event of cancellation by the Passenger a cancellation charge calculated on the scale below shall become immediately payable by the Passenger.

DAY TOURS

MULTI-DAY TOURS

The Company reserves the right in its absolute discretion to refuse to carry any person whose conduct or manner causes or is likely to cause offence or upset to other passengers. In such cases full cancellation charges will apply and the Company shall have no further liability to that Passenger.

LUGGAGE
The passenger may bring one medium suitcase and one carry-on bag per person. The Company will make a charge of £2.00 per day for any additional luggage carried, subject to space being available. The Company will take reasonable care of Passengers’ luggage, but limits its liability to a maximum claim or aggregate of claims of £500 for damage to, or theft or loss of Passengers’ luggage. Suitable insurance is easily available and passengers are strongly advised to obtain this prior to travel.

MOTORCOACHES
The Company reserves the right to alter the type of motorcoach used on any tour and to substitute a smaller sized motorcoach in the event of less than 20 passengers travelling on any tour departure. The Company shall use its reasonable endeavours to provide the advertised specification of vehicle for all journeys although this cannot always be guaranteed.

TIMEKEEPING
It is the responsibility of the Passenger to ensure that they are at the departure point in good time and that they adhere to the departure times given in the Company’s publicity and by its representatives. Coaches will not be held for Passengers who are late. In such cases full cancellation charges will apply and the Company shall have no further liability to that Passenger.

ALTERATIONS BY THE COMPANY
Whilst the Company shall use its reasonable endeavours to provide your tour as planned, the Company reserves the right to alter itineraries in any way, and for whatever reason, or to vary hotel accommodation. In the case of hotel accommodation alternative accommodation of a similar standard will be obtained.

SUPPLIERS OF SERVICES
Tickets for tour operators, steamships, aircraft, trains or other carriers which are obtained by the Company on behalf of the Passenger are subject to the conditions of carriage of the individual carrier or tour operator.  The Company undertakes to select tour operators, hotels, restaurants and coach companies which have a good reputation.  The company will not accept or have any liability for the acts of omissions whether negligent or otherwise, of tour operators, ferry companies, coach operators, hotels or any other person providing services in connection with the arrangements of the group/individual(s) unless such a person is employed by the Company or subject to the Company's direct control.

MISCELLANEOUS
If any provision of these conditions is deemed to be invalid, illegal or unenforceable under any applicable statute or rule of law, it shall to that extent be deemed omitted and the remaining provisions shall remain valid and enforceable and shall not be affected or impaired in any way.

The Company is dedicated to providing Passengers with a reliable and fault free service. In the unlikely event that a Passenger wishes to raise any queries or complaints with the Company, such query or complaint should be raised in the first instance with the tour guide, who will endeavour to resolve the situation to the Passenger’s satisfaction. If any complaint cannot be resolved by the tour guide, Passengers must address their complaints in writing to the Company within one month from the last day of the tour provided by the Company.

FORCE MAJEURE
The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of the Company.

JURISDICTION
These conditions shall be construed and interpreted in accordance with the Law of Scotland and the Parties each submit to the exclusive jurisdiction of the Scottish Courts.

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